FAQ

Of course! Linkavel allows you to access its services in several ways:

No. Once registered, you can access to your account with the username and password you chose.

In case you lose your password, you can reset the old access key and enter a new one:

Yes, you can. Linkavel is not just a ticketing website, but also a search engine that lets you find all the information regarding your travel by bus.

You can also consult schedules and travel details on the move, thanks to our APP Linkavel CercaBus (available for Android and Windows Phone, check it out now!)

Yes!

Go to the home page, select "Change booking" in the menu on the right side of the page and follow the procedure. If you need help, see the entry Modify Reservationon our buying guide.

To cancel your reservation and get a refund you must contact the bus company with which you purchased the ticket; contacts are available on the ticket, on the company page on Linkavel and on the website of the company.

You can modify your reservation up to 30 minutes or 2 hours before departure of the bus: the deadline does not depend on Linkavel, but on the company Terms & Conditions.

Absolutely not! Linkavel allows you to change your reservation only with a run of the same bus company with which you purchased your travel.

The PNR (Passenger Name Record) is a code that contains all the information about a ticket, such as number of passengers, run, departure time, etc.

You can find the PNR on your ticket and on the purchase summary screen. The PNR is important because allows you to make a change of the journey on Linkavel, at the resellers affiliated with the transport company, contacting the bus company and at the stop, showing your ticket to the driver.

On Linkavel you can purchase your ticket using the most popular and secure electronic payment methods: Maestro, Visa, MasterCard, PayPal Prepaid Card, Discover, American Express, Carta Aura.

Sure! Electronic commerce and online payments are widely used by network users; this is because the development of e-commerce has gone hand in hand with the improvement of the safety aspects and the ease of use of electronic payments. Moreover, on Linkavel you can pay via the most popular and guaranteed payment methods.

It is not possible to pay via other methods than those specified above; the only alternative is to go to a travel agency that has an agreement with the bus company and buy your ticket.

No, online you can just reserve and pay for your ticket.

Sure. The purchaser and the traveller can be different. In fact, during the purchase process you will be asked to enter the first data of the traveller and then those of the purchaser for this reason. Don’t forget that your ticket will be sent to the email of the purchaser. If needed, consult our guide for the user to voice Purchase of tickets - without identification.

The 3D SECURE represents an additional level of security for payments with Visa and MasterCard, which protects against unauthorized use of your credit card. The 3D Secure is the system of fraud protection designed by the international Visa (Verified by Visa) and MasterCard (MasterCard SecureCode).

3D SECURE is a simple and free way to protect your credit card. The use of this service requires registration, the choice of a password and a sentence identification; during the purchase process you will see a pop-up window where you just enter the password and the payment will be completed safely.

Please check that the card number and other data entered are correct. Otherwise, contact the toll free number of the credit card for more information.

At the end of the time at your disposal, the system automatically empties the shopping basket from the selected reservations and free the seats booked; therefore, you will need to repeat the entire procedure.

Once the transaction has gone through the payment gateway, the system will redirect you on Linkavel where you will see the results and the summary of the booking. In addition, the system will send you a confirmation email with attached the purchased ticket.

Due to the high number of reservations is possible, although rarely, to not receive the confirmation email of your purchase. In this case, you can contact the bus company with which you have just completed the transaction, notify the PNR or your data (name, surname or email address): they will send you the tickets.

At the end of the buying process, the system will display a summary of the reservation: at this point you can click on PRINT symbol and get your ticket in paper format.

Alternatively, you can print the ticket via the .pdf file attached to the email confirmation.

No, you can present your ticket in digital format too, showing the driver the mobile device on which it is saved.

Haven’t you found the information you needed? Contact the Linkavel team; will reply promptly and enter your question in the FAQ.

Send an email to info@linkavel.com